REFUND POLICY

  1. All tickets and ad-ons purchased from the Universe Ticket Platform or any of our credited ticket partners cannot be refunded once purchased unless the event is cancelled.
  2. The Organisers cannot be held liable for any tickets lost, damaged or stolen. Damaged, altered or defaced tickets may be invalidated.
  3. Tickets are purchased for the event ‘RISE Festival’ and not for a specific artist, band, performer or act. Schedules and line-ups are subject to cancellation or change.
  4. The Organisers cannot be held responsible for the non-appearance of artists through no fault of their own.
  5. If the event is postponed, the Organisers will honour the ticket/s for the re-scheduled performance and it is the responsibility of the ticket holder to make arrangements for the re-scheduled time/date.
  6. If the event IS cancelled the Organisers will refund the full ticket price including any ad-ons but not including any out of pocket expenses.
  7. Tickets may be transferred between parties without the prior written permission of the Organisers. A feature on the Universe Ticket Platform allows you to change the names on the tickets.  
    To change the names on your tickets.
    – Log-in to your Universe account and go to your settings.
    – Click on the ‘Profile’ tab and edit your first and last name.
    – Save your changes.  
  8. The Organisers reserves the right to refuse admission. 
  9. Tickets remain the property of the Organisers at all times
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